FAQ- Frequently Ask Questions

How do I find the book I am searching for at Fictaa.lk ?

Using the search facility in the website you can search books based on the book title, name of the author, the ISBN number. All you have to do is key in the book details and you will get the search results in an instant. . The books are also sorted by category which makes it easy to locate books belonging to a particular genre.

How do I purchase a book?

You can buy a book by selecting ‘Add to cart’ option given with every book description. You can add multiple items to your shopping cart and when you are done, you can check out by paying the amount using any major debit or credit card. You will get your books within a 02-04 working days depending on the stock available.

What are the advantages of registering?

Any customer can buy books from our store without registering. But when you spend a few minutes for registering, you get many advantages in return. By registering, you can keep a record of your earlier transactions and track your shipping order. Once you give your address and other personal information it will be saved in our database, thus avoiding the hassle of giving the details every time you make a purchase. Also loyal customers will be given special offers and discounts.

How do I cancel an order?

We usually ship your order within 24hrs, depending on the availability You can cancel an order at anytime before the books are being shipped. All you have to do is send an email to fictaops@gmail.com with the details of the order. Please note that the order cannot be canceled if the shipping procedure has started

Do you deliver books outside Sri Lanka?

Yes we do. You can order books from any part of the world including USA & UK, Middle East, Europe etc. Shipping charges may apply.

How many days will it take to deliver a book?

The delivery time depends on the availability of the books and the location. Usually, your order will reach you within 02-04 working days.

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