Effective Date: 01.01.2025

At fictaa.lk, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to make things right.

✅ Return Eligibility

You can request a return within 7 days of receiving your order if:

  • The item is damaged or defective
  • You received the wrong item
  • The product is not as described

To qualify for a return:

  • The item must be unused and in original packaging
  • You must include the invoice or proof of purchase

🚫 Items Not Eligible for Return

Please note, we do not accept returns for:

  • Digital products (eBooks, downloads)
  • Clearance or “Final Sale” items
  • Used, damaged, or worn items (unless our error)
  • Custom or personalized items

🔄 How to Request a Return

  1. Contact us within 7 days of delivery via:
  2. Provide your order number, reason for return, and photos (if applicable)
  3. We’ll guide you through the return process

💰 Refund Process

  • Once we receive your return, we’ll inspect it and notify you of approval or rejection.
  • If approved, your refund will be processed within 7–10 business days.
  • Refunds will be made to your original payment method or as store credit, based on your preference.

🚚 Return Shipping

  • If the return is due to our error, we’ll cover return shipping costs.
  • For all other cases, the customer is responsible for return shipping fees.

🔁 Exchanges

Want to exchange an item? No problem! Contact us and we’ll help you with the process. Exchanges are subject to availability.

❌ Cancellations

  • Orders can be cancelled within 12 hours or before shipping.
  • If the order is already shipped, follow the return process after receiving it.

📞 Contact Us

Have questions or concerns?

📧 Email: support@fictaa.lk
📞 Phone/WhatsApp: +94767694094
🌐 Website: www.fictaa.lk

We reserve the right to update this policy at any time. Thank you for shopping with Fictaa.lk — your trusted destination for books, stationery, and more!