Shipping within Sri Lanka
We ship orders within 2-4 working days of receiving them. Our Delivery days are Monday to Friday, excluding public holidays. Orders received on Sunday or holidays are dispatched the following Monday or the next working day.
Some exceptions:
- In case you’ve ordered more than 5 pieces of the same product OR if the item ordered is marked under pre-order or in production, it may take longer to process your order.
- During busy periods such as holidays or unforeseen circumstances, there may be a delay in processing your order.
- We will take extra care to pack and ship all orders. In case of unfortunate incidents we do not take any responsibility for breakages during shipping.
In all of these cases, we will keep you informed via email or call.
COVID IMPACT
We are deliverying Sri Lanka and aim to get your orders delivered within 5-7 working days. However, services may be affected in some parts of the country, resulting in a delay. Please bear with us during this time.
Shipping outside Sri lanka
We ship to all parts of the globe
These costs depend on the weight of the consignment as well as the zone of delivery; they will be indicated on the Checkout the emial when you’re completing the order on www.fictaa.lk
Flat Rate ***
Some exceptions:
Before you return a fictaa.lk product, please take a moment to understand how our products are made. All our products are imported by various parts of the globe and sourced from selected publishers, resulting in each product being unique and slightly different from the others. That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are happy to help you.
Cancellation Policy
In case you want to cancel an order, please email fictaops@gmail.com or admin@fictaa.lk or call us on +94 0763104093 within 24 hours of placing the order or before the order is shipped out. If you place a cancellation request after 24 hours of ordering the product, we will be unable to recall or honor it.
Fictaa.lk reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.
Returns Policy
We accept return requests within 72 hours of order placement on all our products except *Selected Products. . Books are not returnable. Return requests placed after 72 hours of order placement are unfortunately non-refundable and non-exchangeable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason as requests will be honored only on genuine reasons.
If the product is damaged
In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID/ Invoice to fictaops@gmai.com within 72 hours of receiving the product. We can offer you the replacement, repair, or refund.
- If you choose to get a replacement, we will pick up and replace the product free of cost.
- If you choose to get a refund instead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days and You will need to bear only the cost of shipping the product to us
- If the product is repairable, we are happy to help you with that at no additional cost. You will need to bear only the cost of shipping the product to us and getting it shipped back to you after repairs are made.
Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use (two weeks or more after purchase), we will not be able to accept a return or offer a refund.
Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 2 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us. We do not offer reverse pickups outside Sri lanka.
If you didn’t like the product
Please write to admin@fictaa.lk within 72 hours of receiving the product. You will need to ship the product(s) back to us to the following address, along with your name and Order ID.
Return Address:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will give you a refund in the form of an order amount(Voucher) that you can use on Fictaa.lk which must be availed within 6 months of the delivery of the product.
Using coupons & offers
- Fictaa.lk coupons are applicable only on purchases made on www.fictaa.lk
- Only one coupon code may be used per order.
- Products on slashed pricing are not eligible for further discounts.
- Some coupon codes come with an expiry date; please make sure you use them before their validity expires.
- Some coupon codes exclude certain categories such as toys or titles and details will be mentioned on the specific coupon